Exchange Policy

You may exchange the delivered goods within 14 days of delivery on presentation of the original slip, provided the goods are unused, packed in original packaging with all tags attached, and are in undamaged condition and not altered in any way. Should you wish to exchange goods, please inform us or email us at care@theonyxstores.com We do not charge for delivery in case of exchange. The company’s decision in these matters will be considered final.

Exchange/Refund policy is not applicable for accessories, fragrances, discounted items & customized articles.